If you receive an error message when clicking the links below, follow the steps to resolve the issue. Please note, this does not apply to individual database access, which requires a password. For more information on our passwords, click here.
- LibGuides: https://libguides.nwu.ac.za/
- Databases A-Z: https://libguides.nwu.ac.za/az/databases
Reasons for the error message:
-
Incorrect Proxy Settings on Your Computer:
If you are on campus, ensure that the "Automatically detect settings" option is turned off, as shown in the image below. The University no longer uses the Proxy Server. Please follow the steps in this document to resolve the issue.
If the problem persists, email our Library IT support at lucas.vandenheever@nwu.ac.za for assistance. You can also contact IT Services for help, using ticket number IR919004 as a reference when you call.
-
Service Provider Blocking the Address:
If your service provider is blocking the website, please get in touch with them to unblock it.
